Privacy Policy

Who we are

Fresh For Less Oven Cleaning provides the services described on this website and matches each booking to an independent oven cleaner. Wirral Carpet Cleaning Limited is the data controller for the information described here. You can reach us on 0330 043 4811 or at info@freshforlessovencleaning.co.uk.

What we collect, and why

If you book a clean: your name, email address, phone number, the address we are visiting, what needs doing, your chosen date and any notes you give us. We need this to arrange and carry out the work — the legal basis is performance of a contract with you.

If we don't cover your area: the contact details you leave so we can come back to you, and your postcode so we know where to recruit. The legal basis is our legitimate interest in responding to enquiries and planning coverage.

If you register as a oven cleaner: your name, trading name, contact details, insurance details, experience, equipment, the areas and hours you work, and a password (stored only as a secure hash — we never see it). The legal basis is performance of a contract with you, and our legitimate interest in checking that oven cleaners are insured and suitable.

Who we share it with

Your oven cleaner. When a booking is accepted, we share your name, address and phone number with the independent oven cleaner carrying out the work. They need it to reach you and get to your kitchen. Oven cleaners may only use it for your clean.

We also use service providers who process data on our behalf: Vercel (website hosting), Neon (database), Twilio (text messages) and Resend (email). We do not sell your information or share it for anyone else's marketing.

How long we keep it

Booking records are kept for six years, which is how long we are required to retain records for tax purposes. Enquiries from areas we don't yet cover are kept for up to twelve months. Oven cleaner records are kept while the account is active and for six years after it closes.

Your rights

You can ask us for a copy of the information we hold about you, ask us to correct it, ask us to delete it, or object to how we use it. Contact us using the details above and we'll respond within one month.

Where we can only delete some of your information — for example we must keep invoice records for tax — we'll tell you what we've kept and why.

If you're unhappy with how we've handled your information you can complain to the Information Commissioner's Office at ico.org.uk.

Cookies

We use a small number of strictly necessary cookies to keep you signed in to the booking and oven cleaner areas. These don't track you and can't be turned off without breaking those pages.